W  O  R  K    H  I  S  T  O  R  Y


                              Contract Administrator, IBM                                    September 2004 – current

                              Member of the Customer Support Organization (CSO) within the maintenance department of the Customer Fulfillment organization. Position entails the management of hardware and software maintenance services contracts for state and local government accounts in Texas and Colorado. Job responsibilities include the addition and removal of equipment from contracts, preparation of quotes for future charges and resolution of billing disputes.


Multi-Staffing Employee (MSE), Spherion              April 2001 – September 2004

                              Contracted vendor position at IBM location. Worked as a member of the Business Partner Support Organization (BPSO) within the maintenance department of the Customer Fulfillment organization. Job responsibilities included logging receipt of contracts as well as validating and processing hardware and software maintenance services contracts. Also served as the team's IT focal..


Store Manager, Wherehouse Music                        December 1999 – March 2001

Worked positions as customer service representative, opening/closing shift manager and store manager. Duties included supervising all employees on duty, training new employees, store scheduling, general store operations, maintaining record label contacts, creating product displays, assisting customers, running a cash register, and opening and closing the store..


Assistant Junior Zoo Crew Coordinator, Zoo Atlanta    June 1999 - August 1999

       Helped re-design teenage volunteer program for the summer of 1999.

       Co-coordinated daily program operations, planned on-site and off-site

       activities, and supervised the 75 participating teens.


E  D  U  C  A  T  I  O  N

      Undergraduate Studies, Chattahoochee Tech. College, Spring 2002 – Fall 2002

Undergraduate Studies, Kennesaw State University, Fall 1999 – Winter 2001

                                    College Preparatory Degree, McEachern High School, June 1999


A  W  A  R  D  S    R  E  C  E  I  V  E  D

·         2002 Spherion Employee of the Quarter (Fall)

·         1999 Target All-Around Scholar

·         1999 Hope Scholar

·         1996 Junior Zoo Crew ‘Member of the Year’


C  O  M  M  U  N  I  T  Y     S  E  R  V  I  C  E 

Good Mews Animal Shelter                       January 1994 – August 2000

Helped with Saturday morning cleaning/feeding, Friday night cleaning/feeding, and administered Friday night vaccinations.


Zoo Atlanta                                                June 1994 – August 2000

Participated in Junior Zoo Crew program for the summers of 1994-1998,

completed Docent training in 1999, will be starting to volunteer docent shifts as soon as time permits.